Our Commitment to Quality & Hygiene
At Nash Jar, each product is carefully crafted, sealed, and delivered with the highest standards of quality and hygiene in mind. As our products fall under skincare and personal care, we maintain strict safety protocols to ensure every customer receives products in their best condition.
Returns & Exchanges
Due to the nature of our products, we currently do not accept general returns or exchanges once an order has been delivered.
However, we’re here to help in case something isn’t right.
We will gladly assist you with a replacement if your order meets any of the following conditions:
- Product received is damaged during transit
- Incorrect product was delivered
Reporting an Issue
If you experience any of the above, please contact us within 24 hours of delivery with:
- Clear photos or videos of the product
- Mandatory unboxing video (for verification)
- Your order details / invoice
Once verified, we will guide you through the next steps. The product may need to be returned within 2–3 business days.
Replacements
- Approved cases will be processed for a replacement only
- Replacement orders will be shipped within 7–10 business days
Refunds
As part of our hygiene and safety standards, we do not offer refunds on orders.
Refunds will only be considered in exceptional cases where a replacement is not feasible, and this will be reviewed on a case-by-case basis.
Non-Eligible Scenarios
We are unable to process replacements or claims in the following situations:
- Requests made after the 24-hour reporting window
- Missing unboxing video proof
- Products that have been used or tampered with
- Sale or promotional items
Shipping
- Return shipping will be covered by us only for approved defective or incorrect items
- In all other cases, shipping charges are non-refundable
Need Help?
For any concerns, feel free to reach out to us at: 📧 support@nashjar.com